Support

Cloud Supercomputing

Applications available in NACC have been tuned to shorten run times and increase productivity. Performance relative to other HPC cloud offerings or in house computing resources will vary based on the specific application. We expect to publish performance benchmarks for offered workflows, but targeted speed-ups will range from 2x to 100x depending on the algorithm. Nimbix enables users to launch cloud HPC jobs on Nimbix infrastructure. Once users create an account on NACC, workloads for supported accelerated applications can be submitted through our Application API or Web Portal. Input data is automatically synchronized to a secure FTP server in the Nimbix cloud and queued for processing. Results are stored in user’s space at sftp://drop.nimbix.net and can be downloaded or migrated at the user’s discretion. The service is billed in minutes based on pro-rated hourly rates for applications and resources used.

Applications

Nimbix can work with you to setup and manage in-house applications and enable them for private use via the NACC API or Task Builder. Nimbix also provides fully managed private HPC infrastructures for specific implementations.

In order to run your own application or commercial applications that are not listed, you will need to contact Nimbix support to setup your desired application environment. We welcome recommendations for new HPC applications that you would like to run on demand.

Data Management

Your user data is stored on a secure ftp server at drop.nimbix.net. To access, you can connect with your preferred ftp client and log in with your NACC username and API key found under Settings in your NACC account. You do not have to upload your input files at this location initially, NACC takes care of that automatically when you set up your job submission if you wish to have them uploaded from an external location. However, if you use the NACC Files method, you will need to ensure your input files are uploaded prior to job submission.

Currently, data movement is handled over secure internet connection, even for datasets > 20GB. However, like many other cloud providers, providing an integrated courier service for very large datasets (TBs) is being contemplated. If you have a large amount of data you need to move for a project, please contact us and we can make shipping arrangements on encrypted disk.

Nimbix retains user input/output data on secure FTP server for file retrieval, but does not provide a separate managed storage service at this time. Users are encouraged to backup their data once processed. Nimbix can move user data between user-managed secure cloud storage respositories, such as Dropbox and S3. If you would like to maintain continuous storage in NACC, this may be setup for an additional storage fee.

HPC Hosting

You may order your own private cloud GPU systems from Nimbix for a monthly, no-contract subscription. Please contact sales@nimbix.net for details and pricing.

Below is a quick write-up on how to use the remote PDU switching, should you not have PDU access and or need PDU information, please contact support@nimbix.net. Your PDU can be accessed via a browser, using the IP(s) given to you at the time of your account setup. From any of your machines (within Nimbix or outside of Nimbix), open a browser and type in the following: (note please use https) https://xxx.xxx.xxx.xxx Login using the following: UID: xxxx (this is all upper-case, as it’s case sensitive) PASS: xxxxx (also case sensitive) Once you’ve logged in this will place you on the Home tab… please click on the Device Manager tab. Once on the Device Manager tab, then click on the Control link… as this will then to Outlet Control. Once here… you’ll see a list of machines tied to that PDU, from here click a check box next to the machine you wish to toggle… then select the Control Action, i.e. On, Off, Reboot, etc. Once you’ve selected the machine and Control Action, then click Next. At this point you’re done and the PDU will performed your selected action. If you have further questions, please don’t hesitate to contact us @ support@nimbix.net.

We offer scripting (ssh) interface with our APC PDUs. Instead of using the web UI, you can use ssh to automate / script against the PDU and the receptacles that you use. See the link below for a quick how-to: http://emea-en.apc.com/app/answers/detail/a_id/10853/~/scripting-with-apc-switched-rack-power-distribution-units-(pdus)

Nimbix offers all major linux distributions as well as Windows, including Windows HPC Server 2008 R2. OS licensing costs may apply, which are covered in your quoted monthly rate.

Pricing

Once you create a NACC account and add your payment method, you may begin submitting jobs immediately. You will be billed at the end of each month for accrued cloud processing time during that period.

Pricing packages will vary based on application, processing speed and amount of resources consumed. We will publish pricing for various pre-paid packages soon. Please contact us for a trial, or if you have an immediate inquiry or urgent project please contact Nimbix Sales at sales@nimbix.net.

Nimbix Support

Contact Nimbix Support support@nimbix.net +1.866.307.0819 Select option 2

About JARVICE

Unlike conventional commodity cloud platforms, JARVICE and the Nimbix cloud behind it is a wide-open space to run any processing job at speed and scale. It means that as your problems get more complex, Nimbix and JARVICE simply expand to handle them.

Supercomputing cloud solutions for:

Teams can now deploy and discover their data faster and with less support. That means they can spend more time on outcomes and solutions — not logistics.

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