Get Support

 

Contact Us To Get Support

Sometimes you need support and because of this we have humans standing by to assist you should the need arise. Please send an email to support@nimbix.net to get the process started. Sending an email will create a support ticket for your issue and will be routed to an engineer best suited to your needs.

Our response times will vary based on the support plan you purchased. If you are considering a different support tier, please reach out to your account representative for more information.

SUPPORT PLANFIRST RESPONSE TIMESUPPORT HOURS
STANDARD24 HOURSMONDAY-FRIDAY
9AM-5PM CST/CDT
ENTERPRISE6 HOURSMONDAY-FRIDAY
9AM-5PM CST/CDT
ENTERPRISE GLOBAL4 HOURS24 HOURS A DAY
7 DAYS A WEEK
DEDICATEDCUSTOM TO FIT YOUR NEEDSCUSTOM TO FIT YOUR NEEDS
Find out what time it is in Dallas, TX here.


We’re also available by phone for customers who have Enterprise Global and higher plans.

You can reach us at 1-866-307-0819, option 2.

Contact us

How can we put the Nimbix Cloud to work for you?